REGULAR USERS – for regular users we can have a User ID and password registered and ready to go within minutes. You then have online or desktop access to our unified messaging services including the voice service to use when you want, as frequently as you want, from anywhere in the world. The web based service and direct desktop service are designed for frequent users of the system – if you are an infrequent user our Bureau service might be more suitable.
BUREAU SERVICE – our bureau service is for infrequent users or one-off voice campaigns. This is a full delivery and reporting service using our service personnel to design your campaign and advise on list selection. Distribution, monitoring and reporting back on the results of the campaign are all part of this service.
USES FOR VOICE – Voice is suitable for:
PAYMENT REMINDERS: such as overdue accounts or insufficient funds.
EVENT REMINDERS: such as property auction times, vehicle servicing, sales meetings, conferences, deadlines, rental returns.
APPOINTMENT REMINDERS: such as dental or medical appointment,
TELEMARKETING: automate outbound calls and use our voice IVR to connect the outbound call directly to call centre staff.
MARKET RESEARCH: Combine outbound voice broadcasting with our voice IVR service and get responses to questions via keypad input.
PRODUCT ALERTS: Notifying customers of new products, special offers, product recalls etc.
ALERT AND EMERGENCY NOTIFICATIONS: crisis management with timely alerts and warnings.
SIMPLE ACCESS – it’s your choice via our easy to use web interface or via desktop access.
Online Interface: Broadcasting through our self-service platform is easy – log on to your secure account via the web, input your message, select your list and send!
Desktop Access: Send directly from your existing email software or from our OfficeStream™ plug-in.
KEY BENEFITS & FEATURES – the benefits from the voice service for your organisation are improved efficiency in delivering your message/campaign and cost reductions. The key features include:
CAPACITY: The ability to deliver voice messages to hundreds or thousands of landline or mobile phones automatically
INTERACTIVITY: The ability to gather responses from recipients directly from the outbound call for action or analysis purposes
EASE OF ACCESS: The system can be accessed via a web page with a login or from your desktop
PERSONALISATION: Voice Messages can be personalised for more impact via our text to speech ‘Australian accent’ voice engine
SCHEDULED DELIVERY: Delivery times can be scheduled and embargo times specified
REPORTS: Detailed reports are delivered back to you for analysis purposes or to instigate action responses