Mail-Send-32EMAIL – HOW IT WORKS

REGULAR USERS – for regular users we can have a User ID and password registered and ready to go within minutes. You then have online access to all our email services to use when you want, as frequently as you want, from anywhere in the world. Our email service can be used via a web interface (free Newsletter/Email templates available) or directly from your desktop using HTML editing software. HTML and Text versions of the same message are created automatically to ensure maximum delivery rates. The web based service and desktop software service are designed for frequent users of the system – if you are an infrequent user our Bureau service might be more suitable.

BUREAU SERVICE – our bureau service is for infrequent users or one-off email campaigns. Email your document and list to us and we’ll take care of the rest – we’ll test your email to make sure it looks right, we’ll release it when you want it to go and we’ll report back to you with a full breakdown on your email job. If you’ve wanted to test the water with an email campaign to your opt-in list(s), this is the way to go – we can advise on all the implications of the Spam Act and ensure you comply with the legislation – it doesn’t get any easier.

BLAST / BROADCAST – get your message out to tens, hundreds or thousands within minutes. Our web service is so simple to use – select your list of addresses, select your text or html copy and click submit. Yes that’s it! Log on to the web site and send. Of course it has all the bells and whistles like scheduling for future delivery, tracking and reporting features, personalisation, extensive reports, etc. With our free desktop HTML editing software the document creation and dispatching process is even easier. As always when a job has been completed reports are automatically delivered to you together with full reporting features available online.

E-NEWSLETTERS – create your own template or use one of ours to make your newsletter stand out from the crowd. Bring your own design skills and creativity to retain your customer interest. We will report on who opened the email and clicked through to the embedded links – keeps you on top of what your newsletter readers are interested in. Don’t forget the personal touch – with virtually unlimited personalisation fields you can deliver exactly the right format to the individual – and dynamic content let’s you provide relevant content to individual user’s tastes.

AUTOMATED TRANSACTION EMAIL – eInvoices, eOrder forms, eStatements, eConfirmations – transaction email means taking your data directly from your computers in an automated process and delivering it to an email address without manual intervention. Documents can be presented to clients and password protected via email. Eliminate your printing and postage costs and get your transaction document delivered in minutes rather than days. Our XML interface is ideal for automating this process from your internal systems with minimum fuss.

REPORTING FEATURES – No more individual bounceback messages – we compile them for you into one report – optouts are handled seamlessly for you also. The data collected from your surveys or other form based emails can be extracted by whatever demographics you choose enabling you to launch new campaigns more directly targeted. Our 24 x 7 client support is there to assist in whatever ways necessary.

Mobile-Phone-Message-32

SMS – HOW IT WORKS

REGULAR USERS –  we can have a User ID and password registered and ready to go within minutes. You then have online or desktop access to our sms service to use when you want, as frequently as you want, from anywhere in the world. The web based service is designed for frequent users of the system – if you are an infrequent user our Bureau service might be more suitable.

BUREAU SERVICE – this service is for infrequent users or one-off sms campaigns. Email your message copy to us and your list of mobile numbers – we’ll send you a test to make sure it’s exactly as you want it. We will release it when you want it to go and we’ll report back to you with a breakdown on your campaign. If you’ve wanted to test the water with sms, this is the way to go.

BROADCAST SMS – get your message out to tens, hundreds or thousands of mobiles within seconds. Our sms service is so simple to use – select your list of numbers, type in your message and click submit. Yes that’s it! Of course it has all the bells and whistles like scheduling for future delivery, personalising every message, allocating billing codes for cost centres etc. This is sms made easy – forget about thumbing messages into your mobile phone. Quick, efficient, easy – we know you’ll love it.

CAMPAIGN SMS – If you need to get replies to a question you’ve asked on the sms we can set up a capture number. From there we capture every individual response and deliver the results back to you so you can evaluate the campaign. We’ll keep monitoring the responses for as long as you want the campaign to run and keep updating you with the responses as they come in. Perfect for those big broadcasts.

AUTOMATED SMS – do you need to be alerted when a system crashes or get an automated sms response or emergency message out to a mobile? It’s easy though our API interface (what’s API ….. we’ll explain all that if you don’t know). By setting up an interface to our sms servers we can provide a fully automated sms service that will enable alert messages to be delivered without any human intervention. With 24 hour cover you can rest assured that your important sms alert will be delivered within seconds.

Incoming-Call-32

VOICE – HOW IT WORKS

REGULAR USERS – we can have a User ID and password registered and ready to go within minutes. You then have online or desktop access to our integrated messaging services including the voice service to use when you want, as frequently as you want, from anywhere in the world. The web based service and direct desktop service are designed for frequent users of the system – if you are an infrequent user our Bureau service might be more suitable.

BUREAU SERVICE – our bureau service is for infrequent users or one-off voice campaigns. This is a full delivery and reporting service using our service personnel to design your campaign and advise on list selection. Distribution, monitoring and reporting back on the results of the campaign are all part of this service.

USES FOR VOICE – Voice is suitable for:

  • PAYMENT REMINDERS: such as overdue accounts or insufficient funds
  • EVENT REMINDERS: such as property auction times, vehicle servicing, sales meetings, conferences, deadlines, rental returns.
  • APPOINTMENT REMINDERS: such as dental or medical appointment
  • TELEMARKETING: automate outbound calls and use our voice IVR to connect the outbound call directly to call centre staff.
  • MARKET RESEARCH: Combine outbound voice broadcasting with our voice IVR service and get responses to questions via keypad input.
  • PRODUCT ALERTS: Notifying customers of new products, special offers, product recalls etc.
  • ALERT AND EMERGENCY NOTIFICATIONS: crisis management with timely alerts and warnings.

SIMPLE ACCESS – it’s your choice via our easy to use web interface or via desktop access. Online Interface: Broadcasting through our self-service platform is easy – log on to your secure account via the web, input your message, select your list and send! Desktop Access: Send directly from your existing email software or from our OfficeStream™ plug-in.

KEY BENEFITS & FEATURES – the benefits from the voice service for your organisation are improved efficiency in delivering your message/campaign and cost reductions. The key features include: CAPACITY: The ability to deliver voice messages to hundreds or thousands of landline or mobile phones automatically

INTERACTIVITY: The ability to gather responses from recipients directly from the outbound call for action or analysis purposes

EASE OF ACCESS: The system can be accessed via a web page with a login or from your desktop

PERSONALISATION: Voice Messages can be personalised for more impact via our text to speech ‘Australian accent’ voice engine

SCHEDULED DELIVERY: Delivery times can be scheduled and embargo times specified

REPORTS: Detailed reports are delivered back to you for analysis purposes or to instigate action response

Fax-Machine-32

FAX – HOW IT WORKS

REGULAR USERS – we can have a User ID and password registered and ready to go within minutes. You then have online or desktop access to our integrated messaging services including the Fax service to use when you want, as frequently as you want, from anywhere in the world. The web based service and direct desktop service are designed for frequent users of the system – if you are an infrequent user our Bureau service might be more suitable.

BUREAU SERVICE – our bureau service is for infrequent users or one-off Fax campaigns. Email your message copy to us and your list of fax numbers – we’ll send you a test to make sure it’s exactly as you want it, we’ll release it when you want it to go and we’ll report back to you with a full breakdown on your Fax job. If you’ve wanted to test the water with a Fax campaign this is the way to go.

BROADCAST FAX – get your message out to tens, hundreds or thousands of recipients within seconds. Our Fax service is so simple to use – select your list of numbers, type in your message or nominate a document and click submit. Yes that’s it! Of course it has all the bells and whistles like scheduling for future delivery, personalising every message, allocating billing codes for cost centres etc.

FAX LISTS – We can supply the list of fax numbers for you to target – media lists, TV, radio or print, national, metropolitan, regional or suburban press, specific speciality lists or even politicians! As soon as a job has been completed reports are automatically delivered to your email address or fax number. This is Fax made easy – forget about messing around with a fax machine. Quick, efficient, easy – we know you’ll love it.

DESKTOP FAX – you can send fax messages by logging in to our web interface or sending directly from your desktop. Our service can not only send messages from the desktop but also receive them back in PDF format. You can do away with the fax machine altogether via our Fax to Email and Email to Fax service.

Spam Compliance
Messaging with commercial content is governed by the Australian Spam Legislation which came into effect April 2004 – in general any promotional email or sms with commercial content is subject to the legislation. YLink is fully compliant with the Act and can advise on the legislation’s requirements.